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FAQ

Your AI Phone Concierge | Receptionist — common questions.

Everything most people want to know about CallerFilterPro before they upgrade — how Amy prepares concierge next steps for your approval, what it costs, and what happens to your data.

Setup at a glance

We hand you the line. You forward it.

Most setup questions are about three things: where your assigned AI Phone Concierge number lives, how to forward your line on your carrier, and how to test that Amy is actually answering first. Those are the first three sections in the FAQ below.

What is CallerFilterPro and what does AI Phone Concierge | Receptionist mean?

Membership puts Amy on your personal line as your AI Phone Concierge | Receptionist. Ask Amy to prepare what you need handled — a callback request, a message digest, a reservation option, an appointment request, a travel option, or a family-review alert — and you review, approve, edit, or decline before anything sensitive is sent, booked, purchased, shared, or activated. Caller screening, caller qualification, and message intake are included on top.

Do I have to change my phone number?

No. You keep your existing number and forward it to your assigned screening number. Calls flow through the assistant first; approved callers ring your real phone.

What happens to unknown and unsolicited callers?

Amy answers first and qualifies every caller before anything reaches your phone. Unsolicited dialers and bad-faith callers rarely stay on the line once Amy asks who is calling and why; what does get through is structured, logged, and routed by your rules. We don't promise 100% — no honest product can — but most members see a steep drop in interruptions on day one. CallerFilterPro is an answering and screening service that runs on calls forwarded to the CFP number — it is not a device-level or carrier-level call blocker.

How is this different from voicemail or my phone's built-in screening?

Voicemail catches everything you missed — including the calls you didn't want. Native features like Apple Silence Unknown Callers and Google Call Screen are useful and complementary, but they hand the caller a wall — not a conversation. CallerFilterPro is an AI Phone Concierge | Receptionist — Amy answers the call, has a real conversation, captures intent, and prepares the next step for your approval (callback, message digest, reservation option, appointment request, or family-review alert). Caller screening is included as supporting essentials. Live transfer of approved callers is on the future roadmap; until then, every screened call lands as a structured log entry with caller name, reason, and urgency.

Will callers know they're being screened?

They hear a polite branded greeting from your AI receptionist. There's no deception. It sounds like a real assistant, not a robot — and you can configure exactly what it says.

How are my VIP contacts handled?

Save anyone to your VIP list and Amy recognizes them by name on every inbound call. Their messages are prioritized in your dashboard log, tagged for urgency, and surfaced first — so family, doctors, schools, and people who matter never get treated like strangers. Live ring-through directly to your phone is on the future roadmap; today, every VIP call lands as a structured log entry with caller name, reason, and urgency so you decide what to act on.

How does urgency detection work?

The assistant listens for urgency cues — time-sensitive language, emergency keywords, known urgent contacts. When configured, high-urgency calls can be escalated to your notification channels. CallerFilterPro is not a 911 substitute and does not guarantee any specific call will reach you — callers experiencing a true emergency should hang up and dial their local emergency number.

Can I use it for a small business or team?

CallerFilterPro is built for personal phones — families, executives, seniors, caregivers, and high-value users who want unknown callers screened before they interrupt. Dedicated business-line features (structured intake, lead capture, routing rules, multi-line, multi-seat) are being separated into a planned B2B sister product under a different brand; that product is not yet publicly available. Existing Business Starter customers stay supported, and multi-line family protection is being evaluated for a future release. New business prospects can contact us to be flagged for the B2B launch list.

What does it cost?

Gold is $9.99/month. Platinum is $19.99/month and adds urgency detection, callback scheduling, and stronger custom rules. Both cover one personal phone line and the full AI Phone Concierge | Receptionist workflow. A dedicated business-line product is planned separately and not yet publicly available. See the pricing page for full details.

Can I see what calls came in?

Yes. Every call lands in a structured call log with transcript, AI summary, and disposition — today that means message taken, callback scheduled, or screened. You can search, filter, and export at any time. A live ring-through disposition will appear when that capability ships on the future roadmap.

Is my call data private? Who owns it?

You own it. We don't sell your call data, we don't train public AI models on it, and we only share it with sub-processors strictly required to operate the service (telephony, hosting, email, payments). Retention windows are configurable. You can export or delete at any time.

How long does setup take?

Tell us about your line, pick your assistant style and name, set your greeting, and we'll walk you to billing. Production phone activation happens after a brief account review — usually within one business day.

Can I cancel anytime?

Yes. Cancel from your dashboard's Manage subscription link at any time. Your screening continues until the end of the current billing period.

Is CallerFilterPro a carrier phone-upgrade tool? Can it tell me if I can upgrade my phone?

No. CallerFilterPro does not check device-upgrade eligibility, remaining device balance, or carrier upgrade status. If you're trying to upgrade your phone hardware or check what your carrier owes you toward a new device, contact your carrier (Verizon, T-Mobile, AT&T, Cricket, Mint, Google Fi, etc.) directly. CallerFilterPro helps you upgrade something different — how your phone handles inbound calls.

What does "upgrade your phone call experience" mean?

It means changing the default behavior of every inbound call. The default is: every call rings through, you decide on the fly, and what you missed lands as voicemail. CallerFilterPro's upgrade is: Amy answers first, has a real conversation with the caller, captures who they are and why they're calling, and only rings you for calls you actually want. The rest land as structured summaries in your dashboard instead of as ten voicemail attempts.

Is CallerFilterPro available in the Apple App Store or Google Play?

Not yet. The native iOS and Android apps for managing your CallerFilterPro account are in internal-testing readiness — they are not currently available in the Apple App Store or Google Play. Use the web at callerfilterpro.com for now; every dashboard feature lives on the web today. We will update the official page the day the store listings go live.

Are concierge services live? Does Amy book or buy things automatically?

No. Concierge services are preview / approval-required. Amy prepares the draft — a dinner reservation option, a spa appointment, a travel option, a callback request, a shopping reminder, a family-review alert — and brings it back for your approval. Nothing books, buys, sends, or activates without your explicit approval. Live external actions are owner-gated; the activation runbook lives at docs/launch-r-concierge/CONCIERGE-ACTIVATION-RUNBOOK.md.

Is CallerFilterPro the official site? How do I verify?

callerfilterpro.com is the official CallerFilterPro website, operated by LTI Group LLC (Wyoming). The official-source page at callerfilterpro.com/official names the operator, the toll-free support number (+1-888-653-0188), and the support email (support@callerfilterpro.com), and describes what CallerFilterPro is and is not. If a URL is not under callerfilterpro.com, it is not us.

Will Amy answer all my calls? Can I keep my current phone number?

Amy answers the calls you forward to her — the unanswered, busy, and no-answer ones. You keep your existing phone number; CallerFilterPro works through call forwarding to your Assigned AI Receptionist Number. No porting, no SIM swap, no carrier change. Calls you pick up yourself never reach Amy.

Is CallerFilterPro a phone carrier or a mobile app?

Neither. CallerFilterPro is a network-level AI receptionist service that sits between the caller and your phone via call forwarding. We do not sell phone service, SIMs, or device plans — your existing carrier (Verizon, T-Mobile, AT&T, Cricket, Mint, Google Fi, etc.) stays your carrier. The native iOS and Android apps for managing your account are in internal-testing readiness; they are not currently in the Apple App Store or Google Play. Use the web at callerfilterpro.com for now.

Can Amy send text messages on my behalf?

No. Amy does not send SMS in your name. All text-related actions — confirmations, reminders, family-review alerts — are approval-required drafts. You approve before anything sends, and we comply with HELP / STOP / START messaging rules for the small set of operational notifications we do send from our own short codes.

What happens if a caller refuses to identify themselves?

Amy asks again politely. If the caller still refuses to say who they are or why they're calling, the call lands as a structured summary in your dashboard with the urgency level Amy could read from the conversation. Your phone does not ring. You decide whether to call them back, if at all.

How do refunds and billing disputes work?

Billing runs through Stripe. Cancel any time from your dashboard's Manage subscription link; screening continues through the end of the current billing period. For refunds or billing disputes, contact support@callerfilterpro.com or call +1-888-653-0188 — see the billing terms section at /terms#billing for the controlling refund language. The English Terms are the controlling version even on translated pages.