FAQ
CallerFilterPro — common questions.
Everything visitors need to know about CallerFilterPro before getting started — how Amy handles calls, what it costs, how setup works, and the service limitations.
Setup Assistant
Assigned AI number
Where to find your new line
Forwarding help
Carrier dial codes per provider
Test setup guidance
Verify your AI is answering
Greeting & identity
Personal or business mode
Setup at a glance
We hand you the line. You forward it.
Most setup questions concern the assigned service number, forwarding the existing line, and confirming that the configured assistant is answering as the selected brand. The answers below use this brand's verified terms.
What is CallerFilterPro and what does AI Phone Concierge | Receptionist mean?
CallerFilterPro is an AI phone concierge that answers your calls, asks who is calling and why, and sends the details to your app or account experience. You decide whether to accept, decline, have AI take a message, or schedule a callback. The four-action display is a target-state preview; supported actions depend on the current app and account experience. The assistant name is customizable; Amy is the optional default demo name.
Do I have to change my phone number?
No. You keep your existing number and forward it to your assigned screening number. Calls flow through the assistant first; approved callers ring your real phone.
What happens to unknown and unsolicited callers?
CallerFilterPro AI answers first and asks who is calling and why before anything reaches your phone. The resulting context is organized under your supported account rules. CallerFilterPro is an answering and screening service for calls forwarded to the CFP number — it is not a device-level or carrier-level call blocker, and it does not guarantee that every unwanted call will be identified or stopped.
How is this different from voicemail or my phone's built-in screening?
Voicemail catches what you missed, while CallerFilterPro AI speaks with the caller, captures who is calling and why, and organizes supported context for your decision. Device and carrier screening can be complementary. CallerFilterPro is not a device-level blocker, and preview concierge actions remain approval-centered.
Will callers know they're being screened?
They hear a polite branded greeting from your AI receptionist. There's no deception. It sounds like a real assistant, not a robot — and you can configure exactly what it says.
How are my VIP contacts handled?
Save supported contacts so CallerFilterPro AI can recognize them and organize their call context under your account settings. Available priority and routing behavior depends on the current feature and account configuration; the interface does not imply that roadmap behavior is live.
How does urgency detection work?
The assistant listens for urgency cues — time-sensitive language, emergency keywords, known urgent contacts. When configured, high-urgency calls can be escalated to your notification channels. CallerFilterPro is not a 911 substitute and does not guarantee any specific call will reach you — callers experiencing a true emergency should hang up and dial their local emergency number.
Can I use it for a small business or team?
CallerFilterPro is built for people who want unknown callers screened before they interrupt. It does not claim dedicated business call-center features such as multi-seat intake or dispatch. Contact support if you need help deciding whether the current service fits your use case.
What does it cost?
Gold is $9.99/month. Platinum is $19.99/month and adds the capabilities shown on the current pricing page. Both cover one phone number. See the pricing page for the current comparison and applicable terms.
Can I see what calls came in?
Yes. Every call lands in a structured call log with transcript, AI summary, and disposition — today that means message taken, callback scheduled, or screened. You can search, filter, and export at any time. A live ring-through disposition will appear when that capability ships on the future roadmap.
Is my call data private? Who owns it?
You own it. We don't sell your call data, we don't train public AI models on it, and we only share it with sub-processors strictly required to operate the service (telephony, hosting, email, payments). Retention windows are configurable. You can export or delete at any time.
How long does setup take?
Tell us about your line, pick your assistant style and name, set your greeting, and we'll walk you to billing. Production phone activation happens after a brief account review — usually within one business day.
Can I cancel anytime?
Yes. Cancel from your dashboard's Manage subscription link at any time. Your screening continues until the end of the current billing period.
Is CallerFilterPro a carrier phone-upgrade tool? Can it tell me if I can upgrade my phone?
No. CallerFilterPro does not check device-upgrade eligibility, remaining device balance, or carrier upgrade status. If you're trying to upgrade your phone hardware or check what your carrier owes you toward a new device, contact your carrier (Verizon, T-Mobile, AT&T, Cricket, Mint, Google Fi, etc.) directly. CallerFilterPro helps you upgrade something different — how your phone handles inbound calls.
What does "upgrade your phone call experience" mean?
It means changing the default behavior of forwarded calls. CallerFilterPro AI answers first, asks who is calling and why, and organizes the available context so you can decide what happens next.
Does CallerFilterPro have mobile apps?
CallerFilterPro has a public Android companion listing on Google Play for supported account tasks. Apple App Store availability was not verified for this page. Storefront availability and supported actions can differ, so use callerfilterpro.com as the complete account experience and check the relevant official store listing before installing.
Are concierge services live? Does the AI book or buy things automatically?
No. Concierge services are preview / approval-required. CallerFilterPro AI may prepare a draft for your review, but nothing books, buys, sends, or activates without your explicit approval. Live external actions are not represented as generally available.
Is CallerFilterPro the official site? How do I verify?
callerfilterpro.com is the official CallerFilterPro website, operated by LTI Group LLC (Wyoming). The official-source page at callerfilterpro.com/official names the operator, the toll-free support number (+1-888-653-0188), and the support email (support@callerfilterpro.com), and describes what CallerFilterPro is and is not. If a URL is not under callerfilterpro.com, it is not us.
Will the AI answer all my calls? Can I keep my current phone number?
CallerFilterPro AI answers the calls you choose to forward. You keep your existing phone number; CallerFilterPro works through call forwarding to your assigned AI receptionist number. No porting, SIM swap, or carrier change is required for the supported setup.
Is CallerFilterPro a phone carrier or a mobile app?
CallerFilterPro is not a phone carrier. It is a cloud-based AI receptionist service used through call forwarding, with web account access and supported companion-app experiences. Your existing carrier stays your carrier. Storefront availability and app capabilities vary; callerfilterpro.com remains the complete account experience.
Can the AI send text messages on my behalf?
No. CallerFilterPro AI does not send SMS in your name. Text-related concierge actions are approval-required previews. Supported operational notifications follow the applicable consent and HELP / STOP / START rules.
What happens if a caller refuses to identify themselves?
CallerFilterPro AI asks again politely. If the caller still refuses to identify themselves or explain why they are calling, the available context is recorded for your review. You decide whether to follow up.
How do refunds and billing disputes work?
Billing runs through Stripe. Cancel any time from your dashboard's Manage subscription link; screening continues through the end of the current billing period. For refunds or billing disputes, contact support@callerfilterpro.com or call +1-888-653-0188 — see the billing terms section at /terms#billing for the controlling refund language. The English Terms are the controlling version even on translated pages.