Setup help

How to activate your AI receptionist

CallerFilterPro answers every call first — including unknown numbers, robocalls, and spam — identifies the caller, captures their reason, and only rings you through for the calls you actually want.

1. What we assigned you

After your subscription becomes active we assign you a private AI receptionist phone number. You’ll see it in your dashboard and in the “Your AI receptionist is ready for activation” email we sent you. Customers never share assigned numbers.

2. ALL-CALL forwarding (the default)

CallerFilterPro is designed as an AI Phone Concierge | Receptionist. The recommended — and default — setting is all-call forwarding, which sends every inbound call on your phone to the AI receptionist first. The AI screens, identifies, and decides; you only get rung through for what matters.

The dashboard and activation email show carrier-specific dial codes. The universal code *72 followed by your assigned AI receptionist number works on most US carriers; the exact form for Verizon, AT&T, T-Mobile, or your specific line is listed in your dashboard.

To cancel forwarding at any time, dial *73 (universal) or your carrier’s cancel sequence. Your phone goes back to ringing directly.

3. Test setup (15-minute window)

Once you’ve set up forwarding, open the dashboard and click Test setup. We open a 15-minute verification window. Call your own phone from a different line — the AI receptionist should answer, identify the caller, and the dashboard will flip to Active automatically once the call is matched to your account.

We will not mark your account Active until a real inbound call is verified. Clicking the button alone never grants Active status. If the window expires, you can retry from the dashboard.

4. Direct Connect / VIP bypass (later)

Once you’re Active you can add specific phone numbers (spouse, doctor’s office, kid’s school) as Direct Connect contacts. Direct Connect numbers skip the AI receptionist screen entirely and ring you through immediately — everyone else still gets screened first.

5. CallerFilterPro-branded vs Private Greeting

By default the AI receptionist identifies your line as your CallerFilterPro answering service. If you’d like a fully private greeting that doesn’t mention CallerFilterPro, the Private Greeting Add-On (+$5/month) unlocks that. You can request the add-on from your dashboard; the AI receptionist switches to the unbranded greeting on the very next call after billing confirms it’s active. Canceling the add-on automatically reverts to the branded greeting.

6. Troubleshooting — test call didn’t verify

If you placed a test call inside the 15-minute window but the dashboard didn’t flip to Active, run through these checks in order before retrying:

1. Did the forwarding code take? Dial your own number from a different phone. If your line rings instead of going to the AI receptionist, forwarding didn’t engage. Re-dial the carrier’s forwarding code (the exact form is on your dashboard).
2. Did the AI answer? If you heard the CallerFilterPro greeting but the dashboard didn’t flip, the call may have arrived from a number that doesn’t match your account. Try the test again from the cell line you have on file (the same number you entered during activation).
3. Did the window expire? The 15-minute window closes automatically. Open your dashboard and click Retry test; we open a fresh window. You don’t need to redo forwarding.
4. Is your subscription active? Active status is gated on a paid subscription. Open the Billing page; if your plan shows anything other than active or trialing, fix that first — the verification path checks billing.
5. Still stuck? Call +1-888-653-0188 and tell the AI setup assistant “my test call didn’t verify”; it can pull your account state and walk you through the next step.

7. Troubleshooting — SMS didn’t arrive

If a signup-link, login-link, or notification text didn’t reach you within a couple of minutes:

1. Check spam/blocked filters. Some carriers (especially T-Mobile) silently filter short-link texts from new senders. Open your phone’s Messages app, search “CallerFilterPro” or “callerfilterpro”, and check spam/blocked/junk folders.
2. Confirm the number we have. Open your dashboard and check the cell number on file. A single wrong digit means the SMS went to someone else.
3. Reply START. If you previously replied STOP to a CallerFilterPro text (or even to a different sender on the same short-code), your carrier may be holding texts. Reply START to +1-888-653-0188 and try again.
4. Try the dashboard instead. Every action available by SMS is also available directly in the dashboard. Log in with your email magic-link and proceed from there.
5. Still missing? Email support@callerfilterpro.com with your phone number and the approximate time you expected the text. We can look up the carrier-side delivery state and tell you exactly what happened.

8. Setup support

Three ways to get help if forwarding doesn’t work or the test call doesn’t verify:

• Call +1-888-653-0188 and talk to our AI setup assistant 24/7. It can walk you through carrier-specific forwarding, explain why a test call didn’t verify, and help you add Direct Connect numbers.
• Email support@callerfilterpro.com with a screenshot of your dashboard status if something looks wrong.
• Open your dashboard — the activation card shows your current step, the carrier-specific forwarding code, and a Retry test button when a previous test window has expired.

Last updated: 2026-06-13 · CallerFilterPro is a product of LTI Group LLC.